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Technical Publications Professional

Job ID: 136727 
Required Travel :Minimal 
Managerial - No
Location: India- Delhi (Amdocs Site) 

Who are we?

At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at

In one sentence

Create accurate and detailed documentation sets that allow the customer and internal employees to understand and use Amdocs products effectively and efficiently.

What will your job look like?

  • Craft publications that explain the company’s products to its customers and internal audience and allow full use of its functionality.
  • Ensure that documentation meets industry standards of quality, usability and format using writing expertise and product knowledge.
  • Assume full responsibility for all official documents of product applications and create and maintain the application's documentation and/or training framework, as well as the content of its publications.
  • Continuously gain knowledge of product's new functionality via attendance at Design Review, Focus Team, Opportunity Team, and Scrum meetings as well as reading design documents, interviewing SMEs and using the product itself. Use this knowledge to independently create new version documents
  • Estimate time and effort required for documentation tasks and contribute to documentation plans.
  • Conduct peer-review on documentation for other members of the Technical Publications team.

All you need is...

  • Required Technical and Professional Expertise

    •    Required 5-8 years of experience in creating high quality technical documentation
    •    Understand applications with end user point of view, create and upgrade user manuals and help files
    •    Strong working knowledge of Microsoft Office
    •    Fluent in English (speaking and writing)
    •    Understanding of telecom domain is a plus
    •    Worked on any authoring tools but MadCap software is a plus.
    •    Familiarity with Agile software development

Why you will love this job:

  • An opportunity to design end-to-end learning solutions to address business needs and priorities.
  • You will work closely with team members to determine the right method to use in the product training.
  • You will lead learning development projects, collaborating with internal and external partners and setting timelines and tasks to ensure all are well aware of their part in the project.
  • We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
  • We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

 Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce                  

reasons to work for amdocs

Card image cap Join a leading global software and services provider championing creativity and technology to build a better connected world

Card image cap Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment

Card image cap Work for a company that serves the world’s largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone

Card image cap Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony

Card image cap Help drive partnerships with some of the world’s largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud

Card image cap Immerse yourself in one of the largest end-to-end DevOps departments in our industry

Card image cap Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services

Card image cap Grow with a global leader with opportunities to develop, learn and upskill yourself


Perks And Benefits

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Treat yourself with generous holidays gifts from Amdocs

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Access tons of complementary learning and upskilling programs to stay on top of what's new in your field

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Enjoy our generous paid parental leave policy

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Enjoy a wide range of fun company activities for you and your family

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Secure your and your family's future with Life and Disability insurance

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Take paid time off to volunteer for the causes that you're passionate about

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Explore internal mobility opportunities. Experience different roles within Amdocs

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Stay grounded with wellbeing and mediation courses, lectures and self-development tools