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Software Support Specialist - Openet

Job ID: 150648 
Required Travel :Minimal 
Managerial - No
Location: Ireland- Dublin (Amdocs Site) 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at

In one sentence

Responsible for providing remote technical support to customers for Amdocs Policy and Charging solutions and will be the interface between the customers,  Product Development (R&D) teams, third party vendors, and working with them to triage & debug issues, provide workaround and restore service, isolate possible defects, and simulate production issues in internal lab to identify resolutions.

What will your job look like?

  • To provide rapid response and technical support to Amdocs customers by identifying, troubleshooting reported issues; restoring service; and providing solution to the issue..
  • To participate in an after-hours emergency pager rotation and execute customer maintenance windows to perform deployment or upgrade activities as required.
  • To collaborate with various functional departments (Product Management, R&D, and others) to ensure timely and accurate solutions are provided to customer.
  • To  have  agility to work in parallel with multiple projects and products which TAC team is supporting.
  • To contribute to the development and growth of the overall business by pursuing the implementation of process exception examples and/or improvement ideas
  • To work in a tight, highly motivated, team environment taking on leadership responsibility when necessary.
  • To conduct special internal and customer workshop when not covered by training department

All you need is...

  • Engineering degree in Electronics/Computer Science or equivalent technical discipline;
  • Demonstrated technical experience across Wireless core Networks and Cloud.
  • Advanced knowledge of Diameter protocol, HTTP2 Diameter knowledge is desirable.
  • Good working exposure on the OCS (Online Charging System).
  • In Depth knowledge of technology- PCRF/PCEF, DPI, DRA, AAA, Radius/Diameter and Diameter interfaces (Gx,Gy,S6a,S13,Sy,Ro,Cx,Sh etc.) used in 4G LTE and 5G environment.
  • Practical experience required with debug and simulation tools viz. Wireshark, JMeter, Seagull etc.
  • Hands-on LINUX knowledge, scripting experience 
  • Experience in validation testing with the ability to execute test cases, report findings, perform integration activities, and the ability to debug complex issues using tools such as Wireshark, Tshark, tcpdump, snoop, etc.
  • Strong Knowledge on the 3GPP specifications
  • Experience of working on Complex telecom project for the deployment of Diameter Nodes/applications in both Bare metal, Virtual and Cloud environment
  • Excellent communication, inter-personal skills, teamwork and collaborative abilities with proven ability to work with cross-functional teams and to work with minimal supervision
  • Good to have…
  • Experience with Splunk, Grafana, Prometheus, Nagios, Jaeger, EFK or ELK stack, software defined networking (SDN) as applicable to Wireless Packet Core
  • Experience with deployment, installation and administration of Cloud OpenStack and Cloud-native (Kubernetes) environments. Cloud configuration, monitoring and troubleshooting knowledge.
  • Desirable to be well conversant with cloud concepts including IaaS, PaaS, VMs, VNF, VNFM, Heat Templates, etc. Knowledge of 5GC and 5G NR and virtualization (K8S, Openstack, Openshift…) & Exposure on Microservices’ architecture 
  • Experience with virtualization(VMWare, Openstack, SDN and NFV).
  • XML and related technologies (XSL/T, XML Schema).
  • Good experience working with MySQL, Elasticsearch, Redis, Cassandra, Mongo DB, Aerospike, VoltDB.
  • Development tools experience - Git, Gerrit, Nexus, JIRA.
  • Knowledge in IP routing and switching.
  • Jenkins, Ansible, Python
  • Prometheus, Nagios, Jabix, Zennos.

Why you will love this job:

  • Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
  • Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!

 Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce                  

reasons to work for amdocs

Card image cap Join a leading global software and services provider championing creativity and technology to build a better connected world

Card image cap Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment

Card image cap Work for a company that serves the world’s largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone

Card image cap Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony

Card image cap Help drive partnerships with some of the world’s largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud

Card image cap Immerse yourself in one of the largest end-to-end DevOps departments in our industry

Card image cap Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services

Card image cap Grow with a global leader with opportunities to develop, learn and upskill yourself


Perks And Benefits

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Treat yourself with generous holidays gifts from Amdocs

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Access tons of complementary learning and upskilling programs to stay on top of what's new in your field

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Enjoy our generous paid parental leave policy

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Enjoy a wide range of fun company activities for you and your family

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Secure your and your family's future with Life and Disability insurance

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Take paid time off to volunteer for the causes that you're passionate about

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Explore internal mobility opportunities. Experience different roles within Amdocs

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Stay grounded with wellbeing and mediation courses, lectures and self-development tools