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Technical Writer (Openet)

Job ID: 144505 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at

In one sentence

As a Senior Technical Writer, it will be your responsibility to ensure the documentation, and help content is updated in line with the new product feature for end-users across the software products that Amdocs/Openet produces. 

What will your job look like?

As Senior Technical Writer you will be primarily responsible for documenting user task and procedure requirements while ensuring our user guides are produced and delivered to a high standard for customers of Amdocs/Openet products. 
In addition, you will be expected to contribute to the ongoing mission to improve existing documentation. 
The key responsibilities for this role are as follows:

  • Managing and tracking effort and progress on tasks.
  • Writing, reviewing, and editing documentation as required.
  •  Working with engineers and management to identify areas for improvement in our documentation.
  • Ensuring consistent implementation of the style guide.
  • Contributing to the team with regards to tools, processes, and methodologies, etc.  

Note that this role has the potential to take a team lead position. This will provide good opportunities to both grow the team while also enabling you to design and implement improvements on methodologies, tools, and the user experience. 

All you need is...

  •  Proven experience Technical Writing in a software development environment, Telecom background preferred.
  • Excellent written and oral communication and interpersonal skills.
  • Analytical, creative, capable of acting on initiative.
  • Degree educated to at least BA level
  • Spoken and written English to first language level

The following would also be an advantage:

  • Knowledge of source control environments such as Git/Bitbucket.
  • Experience working with Agile Software development.
  • Knowledge of Confluence and Jira.
  • Knowledge of DITA or XML based documentation

Why you will love this job:

  • An opportunity to design end-to-end learning solutions to address business needs and priorities.
  • You will work closely with team members to determine the right method to use in the product training.
  • You will lead learning development projects, collaborating with internal and external partners and setting timelines and tasks to ensure all are well aware of their part in the project.
  • We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
  • We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

reasons to work for amdocs

Card image cap Join a leading global software and services provider championing creativity and technology to build a better connected world

Card image cap Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment

Card image cap Work for a company that serves the world’s largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone

Card image cap Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony

Card image cap Help drive partnerships with some of the world’s largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud

Card image cap Immerse yourself in one of the largest end-to-end DevOps departments in our industry

Card image cap Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services

Card image cap Grow with a global leader with opportunities to develop, learn and upskill yourself


Perks And Benefits

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Treat yourself with generous holidays gifts from Amdocs

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Access tons of complementary learning and upskilling programs to stay on top of what's new in your field

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Enjoy our generous paid parental leave policy

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Enjoy a wide range of fun company activities for you and your family

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Secure your and your family's future with Life and Disability insurance

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Take paid time off to volunteer for the causes that you're passionate about

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Explore internal mobility opportunities. Experience different roles within Amdocs

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Stay grounded with wellbeing and mediation courses, lectures and self-development tools