Customer Operations Project Manager

Date: Jul 16, 2019

City: Gaborone, SO, BW

Company: Amdocs, Inc.

Job ID: 71292    

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Leads and directs teams to deliver a unique, high quality product, service or product support result within a defined schedule, budget, quality and scope.

What will your job look like?

  • You will be accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
  • You will manage the overall operations project scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when necessary, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals.
  • You will define objectives and goals for production operations; assign responsible persons  to initiate and manage the performance of production operations; integrate and oversee multiple related operational and business flows.
  • You will ensure alignment of all projects under your supervision to standards and managed service methodology, including compliance with relevant regulations.
  • You will ensure effective and engaged project team by providing ongoing guidance and mentorship, to ensure attainment of full operational objectives.
  • You will build credibility and relationships, and maintain communication with stakeholders at multiple levels, including those external to the organization.
  • You will secure budget and timeline; determine and coordinate the sharing of resources among the constituent operational teams to the overall benefit of the project.
  • You will lead and facilitate periodic status and risk discussions with project stakeholders; evaluate and discuss project results and lessons learned throughout the project lifecycle.
  • You will manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
  • You will lead to resolve customer escalations with respect to smooth operations.
  • You will ensure that SLAs are met and deliverables are provided on time with high quality and within budget; drive lessons learned and get wells.
  • You will be responsible for change management, release management, version management, and deployment management type of activities

All you need is...

  • 6-8 years of experience in project management domain, with at least 4 years hands of experience in leading at least one of the project management aspects, such as: schedule, budget, resources, risks, etc.
  • Experience on C1 & Kenan product
  • Experience in the relevant domain and general knowledge in relevant areas such as SW development, delivery, testing, etc.
  • Managerial experience (direct or matrix)
  • In-depth applied knowledge of standard program/project management concepts, practices and procedures.

Why you will love this job:

  • You will work on large challenging and complex programs
  • You will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voice
  • You will have the opportunity to work with the industry most advanced technologies


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