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Cloud Monitoring Engineer

Job ID: 113552 
Required Travel :Minimal 
Managerial - No
Location: MEXICO- GUADALAJARA (Amdocs Site) 

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on Snapchat or send your images on Instagram, you get great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Sets up, installs and maintains monitoring tools for distributed production environment

What will your job look like?

  • We are seeking a monitoring analyst experienced in scripting to maintain and administer local installations of monitoring tools such as Micro Focus (former HP) Diagnostics, Sitescope, OM (Operations Manager), AppDynamics, InfluxDB, Grafana, Kapacitor and Loom
  • Design and facilitate the expansion and improvement of the monitoring infrastructure in areas of open source products Grafana/InfluxDB/Kapacitor, OpenView products, notification, business views, event correlation and integration of third party applications
  • Proactively work with various ongoing support and development teams on analyzing the application and come up with monitoring solutions to insure availability, performance and data collection
  • Assist development of new tests, which includes adapting procedures/scripts from the production and delivery groups into the monitoring tool
  • Work with other groups to facilitate the design and implementation of relevant procedures for identification and automatic correction of issues
  • Provide monitoring on-call support for production operations

All you need is...

  • Bachelor's degree in Computer Science, Engineering or a related subject area
  • Excellent verbal and written English skills
  • Analytical and IT troubleshooting skills
  • Experience in application deployment and troubleshooting
  • Experience with monitoring tools like: Grafana, InfluxDB, Kapacitor, ELK, Loom, AppDynamics, Micro Focus (former Mercury/HP) products – Diagnostics, Sitescope, OM/OVO (OpenView) and BPM), with capability to administer, manage, install and configure the tools
  • Good knowledge of scripting – ksh/Python/Go/JSON
  • Good knowledge of SQL or Time series databases (TS/influxDB)
  • 2+ yrs basic UNIX system or application administration experience
  • Experience with Docker/Kubernetes
  • Experience with Cloud: AWS, Azure, GCP

Nice to have

  • Extended expertise in monitoring tools
  • Extended expertise in scripting/SQL
  • Extended expertise in deploy dockerized applications

Why you will love this job:

  • You will have the opportunity to work in multinational environment for the global market leader in its field!
  • As you will support excellent products, you will be able to assemble relevant data, identifies trends and root causes, and draws logical conclusions to develop solutions
  • You will have extensive opportunities for professional development.
  • We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
  • We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!


 Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce                  

reasons to work for amdocs

Card image cap Join a leading global software and services provider championing creativity and technology to build a better connected world

Card image cap Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment

Card image cap Work for a company that serves the world’s largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone

Card image cap Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony

Card image cap Help drive partnerships with some of the world’s largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud

Card image cap Immerse yourself in one of the largest end-to-end DevOps departments in our industry

Card image cap Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services

Card image cap Grow with a global leader with opportunities to develop, learn and upskill yourself


Perks And Benefits

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Treat yourself with generous holidays gifts from Amdocs

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Access tons of complementary learning and upskilling programs to stay on top of what's new in your field

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Enjoy our generous paid parental leave policy

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Enjoy a wide range of fun company activities for you and your family

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Secure your and your family's future with Life and Disability insurance

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Take paid time off to volunteer for the causes that you're passionate about

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Explore internal mobility opportunities. Experience different roles within Amdocs

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Stay grounded with wellbeing and mediation courses, lectures and self-development tools