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SaaS Operation Lead (Optima R&D)

Job ID: 153104 
Required Travel :Minimal 
Managerial - No
Location: Cyprus- Limassol (Amdocs Site) 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at

In one sentence

The SaaS Operation Lead performs operational and environment support for our AWS Platform and associated integrations in a range of business portfolios. Responsibilities involve the daily troubleshooting and resolution of incidents, operational maintenance and support, continuous application integration, and proactive/preventative analysis of systems.  Post-holder performs systems operations and analysis across cloud environments including multi-tenant environment, and provides consultation to other teams within Optima R&D organization, but not limited to, architecture, development, and project management.  

What will your job look like?

•    Monitoring of automated Platform tasks in cloud environment
•    Monitoring, analysis, troubleshooting, and diagnosis of incidents relating to platforms and/or application environments.
•    Execution of application environment tasks as required for incident resolution
•    Determination of root cause of platform specific incidents
•    Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
•    Responding to automated alerts on the health of systems.
•    Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
•    Performing audits and analysis of application environments for the purpose of ensuring proper configuration management and consistency.
•    Identifying dependencies and pre-requisites for the solution and validation of non-functional attributes of the application environment design.
•    Integrating new infrastructure services based on designs, and participating in automation, consolidation, and centralization projects and provide solution design for new requirements.
•    You will be encouraged to actively look for innovation, continuous improvement, and efficiency in all assigned tasks.

All you need is...

•    Bachelor's degree in Science/IT/Computer Science or equivalent
•    3+ years Java experience (server side) on Linux/Unix/Windows
•    Demonstrable experience with the Spring framework components - Spring Boot, MVC, Integration, Security, etc.
•    Strong understanding of RESTful APIs and open systems

Why you will love this job:

•    You will be challenged to design and develop new software applications.
•    You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.

 Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce                  

reasons to work for amdocs

Card image cap Join a leading global software and services provider championing creativity and technology to build a better connected world

Card image cap Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment

Card image cap Work for a company that serves the world’s largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone

Card image cap Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony

Card image cap Help drive partnerships with some of the world’s largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud

Card image cap Immerse yourself in one of the largest end-to-end DevOps departments in our industry

Card image cap Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services

Card image cap Grow with a global leader with opportunities to develop, learn and upskill yourself


Perks And Benefits

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Treat yourself with generous holidays gifts from Amdocs

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Access tons of complementary learning and upskilling programs to stay on top of what's new in your field

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Enjoy our generous paid parental leave policy

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Enjoy a wide range of fun company activities for you and your family

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Secure your and your family's future with Life and Disability insurance

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Take paid time off to volunteer for the causes that you're passionate about

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Explore internal mobility opportunities. Experience different roles within Amdocs

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Stay grounded with wellbeing and mediation courses, lectures and self-development tools