Client Success Manager (Service Delivery with Telecom)
Job ID: 174588
Required Travel :Minimal
Location: :[[reqLocation]]
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com
In one sentence
Responsible and accountable for services to end-to-end business service operations as part of manage services. Including coordinated management of multiple projects/accounts sought at achieving strategic business and interpersonal objectives with high quality.
What will your job look like?
- Accountable & responsible for introducing business service driven operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
- Accountable in driving the business service driven operations towards achieving the business service goals as aligned with the business stakeholders.
- Own the overall operations program scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when fundamental, set priorities, ensure optimization, and resolve disagreements to enhance effectiveness in reaching business results or strategic goals.
- Define projects/programs; work with managers and/or other business service owners/managers to initiate and lead the performance of production operations; integrate and supervise multiple related projects.
- Secure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.
- Ensure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives.
- Build credibility and relationships, and maintain communication with partners at multiple levels, including those external to the organization
All you need is...
- Bachelor's/B.Sc. degree, or higher degree with proven track record with 10+ years of relevant work experience in IT Service Delivery team.
- Preferably 5+ years of optimal leading projects in the relevant domain with significant scope, part of a program.
- Preferably with wider Telecom Managed Services experience spanning both applications and Infra portfolios.
- Preferably with experience in SAP and Inventory, and with business knowledge in several key domains relevant to the program.
- Account management and project management experience is an added advantage.
- Experience in working in a global, matrix environment.
- Preferably with ITIL and Project management certification.
Why you will love this job:
- Responsible & accountable for multiple related projects/accounts aimed at achieving strategic business and interpersonal objectives with high quality. These programs contain sophisticated activities that may span different functions, organizations, geographic regions, and cultures.
- Ensure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.
- Manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
- Lead to resolve customer partner concerns with respect to smooth operations.
- We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
Join a leading global software and services provider championing creativity and technology to build a better connected world
Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment
Work for a company that serves the world’s largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone
Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony
Help drive partnerships with some of the world’s largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud
Immerse yourself in one of the largest end-to-end DevOps departments in our industry
Join a diverse and inclusive work environment, advancing the communities
in which we work while creating sustainable products and services
Grow with a global leader with opportunities to develop, learn and upskill yourself
Perks And Benefits
Treat yourself with generous holidays gifts from Amdocs
Access tons of complementary learning and upskilling programs to stay on top of what's new in your field
Enjoy our generous paid parental leave policy
Enjoy a wide range of fun company activities for you and your family
Secure your and your family's future with Life and Disability insurance
Take paid time off to volunteer for the causes that you're passionate about
Explore internal mobility opportunities. Experience different roles within Amdocs
Stay grounded with wellbeing and mediation courses, lectures and self-development tools