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APAC

I.T. Service Delivery Manager (with Telecom)

Job ID: 174445 
Required Travel :Minimal 
 
Location: :[[reqLocation]] 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Responsible and accountable for services to account operations including coordinated management of multiple projects/accounts sought at achieving strategic business and interpersonal objectives with high quality.

What will your job look like?

  • Accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
  • Own the overall operations program scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when fundamental, set priorities, ensure optimization, and resolve disagreements to enhance effectiveness in reaching business results or strategic goals.
  • Define projects/programs; assign managers to initiate and lead the performance of production operations; integrate and supervise multiple related projects.
  • Secure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.
  • Ensure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives.
  • Build credibility and relationships, and maintain communication with partners at multiple levels, including those external to the organization.
  • Secure budget and timeline; resolve and coordinate the sharing of resources among the constituent projects/program to the overall benefit of the program.
  • Lead and facilitate periodic status and risk discussions with program partners; evaluate and discuss program results and lessons learned throughout the program lifecycle.
  • Run special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
  • Aim to resolve partner concerns with respect.
  • Ensure that SLAs are met and results are provided on time with high quality and within budget; drive lessons learned and get wells.
  • In control for organizational change, release management, version management, and deployment management type of activities.

All you need is...

  • Bachelor's/B.Sc. degree, or higher degree with proven track record with 10+ years of relevant work experience in IT Service Delivery team.
  • Preferably 5+ years of optimal leading projects in the relevant domain with significant scope, part of a program.
  • Preferably with wider Telecom Managed Services experience spanning both applications and Infra portfolios.
  • Preferably with experience in SAP and Inventory, and with business knowledge in several key domains relevant to the program.
  • Account management and project management experience is an added advantage.
  • Experience in working in a global, matrix environment.
  • Preferably with ITIL and Project management certification.

Why you will love this job:

  • Responsible & accountable for multiple related projects/accounts aimed at achieving strategic business and interpersonal objectives with high quality. These programs contain sophisticated activities that may span different functions, organizations, geographic regions, and cultures.
  • Ensure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.
  • Manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
  • Lead to resolve customer partner concerns with respect to smooth operations.
  • We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce                      

reasons to work for amdocs

Card image cap Join a leading global software and services provider championing creativity and technology to build a better connected world

Card image cap Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment

Card image cap Work for a company that serves the world’s largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone

Card image cap Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony

Card image cap Help drive partnerships with some of the world’s largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud

Card image cap Immerse yourself in one of the largest end-to-end DevOps departments in our industry

Card image cap Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services

Card image cap Grow with a global leader with opportunities to develop, learn and upskill yourself

Amdocs AWARDS
 

Perks And Benefits

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Treat yourself with generous holidays gifts from Amdocs

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Access tons of complementary learning and upskilling programs to stay on top of what's new in your field

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Enjoy our generous paid parental leave policy

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Enjoy a wide range of fun company activities for you and your family

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Secure your and your family's future with Life and Disability insurance

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Take paid time off to volunteer for the causes that you're passionate about

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Explore internal mobility opportunities. Experience different roles within Amdocs

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Stay grounded with wellbeing and mediation courses, lectures and self-development tools