Software Support Specialist
Job ID: 157501
Required Travel :Minimal
Location: :[[reqLocation]]
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 28,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com
In one sentence
Responsible for providing outstanding technical support to a global customer base.
Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
What will your job look like?
- Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.
- Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
- Analyze production issues from the business and application/code perspective and outlines corrective actions.
- Technical focal point with other teams to resolve cross product/solution issues.
- Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
- Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
- Contribute in meeting various SLA’s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.
- Onboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.
- Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.
All you need is...
- Bachelor’s degree in Computer Science/Information Technology or equivalent
- 5 years’ experience as a Software Support Engineer
Why you will love this job:
- Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
- Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!
Join a leading global software and services provider championing creativity and technology to build a better connected world
Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment
Work for a company that serves the world’s largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone
Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony
Help drive partnerships with some of the world’s largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud
Immerse yourself in one of the largest end-to-end DevOps departments in our industry
Join a diverse and inclusive work environment, advancing the communities
in which we work while creating sustainable products and services
Grow with a global leader with opportunities to develop, learn and upskill yourself
Perks And Benefits
Treat yourself with generous holidays gifts from Amdocs
Access tons of complementary learning and upskilling programs to stay on top of what's new in your field
Enjoy our generous paid parental leave policy
Enjoy a wide range of fun company activities for you and your family
Secure your and your family's future with Life and Disability insurance
Take paid time off to volunteer for the causes that you're passionate about
Explore internal mobility opportunities. Experience different roles within Amdocs
Stay grounded with wellbeing and mediation courses, lectures and self-development tools