Date: Jul 27, 2018

City: Rio, RJ, BR

Company: Amdocs, Inc.

Organizational Level 1 : Amdocs Global Business 
Organizational Level 2 : CALA 
Manager : Renato Osato
Required Travel : Minimal  
Open to Relocation :
Referral Bonus Reward AmountR$0.00 

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Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Building and growing customer loyalty and customer satisfaction while fostering account growth and leading execution of plans to achieve and exceed profitability targets.  The CBE aims to become a “trusted advisor”, to be perceived as the reliable, unbiased focal point for business and systems issues, and to be the "voice of the customer” within Amdocs.  

What will your job look like?

  • You will be a key influencer in driving account strategy.
  • You will be responsible for the long term customer relationships with Amdocs—focusing on developing and maintaining relationships with the customer's decision makers, while representing the voice of the customer within Amdocs. It is the CBE's responsibility to complete a yearly CSAT and improvement plan with the customer.      
  • You will identify and address challenges and needs by effectively leveraging Amdocs offerings and business value to create opportunities; promote new leads and opportunities towards signed deals; and lead account expansion and long term business strategy.
  • You will be accountable for managing the account's P&L with focus on profitability and for meeting Annual Operation Plan (AOP) targets.                       
  • You will work closely with Service Partners for all service-related tasks, ensuring the quality of project deliveries.
  • You will be responsible for People Management and Development of the account teams.             

All you need is...

  • College degree required; Advanced degree/MBA preferred
  • Must be fluent in Portuguese and English, Italian is a nice to have
  • Previous experience building strategic relationships with customers TIM and Oi
  • Previous experience in the delivery of the Amdocs Kenan Solution is a major plus but not required
  • 12+ years of industry experience leading large customer accounts
  • Experience in the management of technical programs
  • Customer Management: Business acumen, understanding of inter and intra-organizational relationships and building executive relationships
  • Growth Management: Sales Leadership, knowledge of Amdocs solutions
  • P&L Management: Ability to lead commercial negotiations and prepare the Annual Operating Plan (AOP).  Must have strong financial background and experience.
  • Leadership: Recognized leader, with the ability to operate under pressure and handle complex situations with tact and diplomacy

Why you will love this job?

  • You will be able to drive your own destiny as the “CEO” of your own account, empowered to build and grown customer loyalty and satisfaction at the highest and most strategic level.
  • As the ‘voice of the customer’, you will be a trusted advisor for both the customer and within Amdocs, influencing decision-making and cultivating the best long-term outcomes.
  • You will have the opportunity to work in multinational environment for the global market leader in its field