Root Cause Support @ São Carlos

Date: Jan 12, 2019

City: Sao Carlos, SP, BR

Company: Amdocs, Inc.

Job ID: 68106 

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day. Amdocs is an equal opportunity employer. We take affirmative measures to ensure against discrimination in employment, recruitment, job postings, compensation, termination, and other conditions of employment against any employee or job applicant, including on the basis of race, color, gender, national origin, age, religion, disability, sexual orientation.

In one sentence

  • Provide analysis and solutions for orders created and submitted by the system user that were stuck for any reason, to guarantee that they will complete successfully.

What will your job look like?

  • Develop and apply workaround solutions, which includes scripts and Methods & Procedures documentation (M&Ps), required for clearing the “stuck” orders
  • Provide root cause analysis for definitive solution to prevent new stuck orders
  • Strive for continuous improvement
  • Support offshore team in their job of cleaning the stuck orders using the M&P documentation provided by the Application Experts

All you need is...

  • Bachelor degree in Engineering, Computer Science or equivalent experience
  • Experience in Oracle PL/SQL, Unix or Linux
  • Adherence to strict SLA’s
  • Desired familiarity with Telecom area or Amdocs application suite
  • English and Portuguese are mandatory, Spanish desirable

Why you will love this job:

  • You will gain valuable experience and wide knowledge of Software integrative systems
  • You will have the opportunity to be exposed to advanced market technologies
  • You will work with multi channels and divers area of expertise


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