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Israel

Service Desk Agent

Job ID: 160869 
Required Travel :Minimal 
Managerial - No
Location: Israel- SHDEROT (Amdocs Site) 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

IT Service desk analysts are on the frontline of support. They are focused on helping to resolve technical issues Amdocs employees encounter.

The ideal candidate will need to have an aptitude for diagnosing, troubleshooting and documenting technical issues.

 

What will your job look like?

  • Manage incoming support requests from various channels, such as phone, chat and portal.
  • Maintain and Utilize a rich knowledge-base to identify, troubleshoot, resolve and document issues properly.
  • Escalate support request to higher-level IT support when required.

All you need is...

  • First line level IT support experience preferably within a remote support position.
  • Excellent English communication skills, both written and verbal including active listening essential.
  • Knowledge of the operational and support aspects of computer systems, software and peripheral equipment including but not limited to: Active directory, O365, Windows 10, Exchange, VPN, Wi-Fi, LAN connectivity.

 

Why you will love this job:

  • You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
  • You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
  • You will have the opportunity to work in a multinational environment for the global market leader in its field.

 Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce                  

reasons to work for amdocs

Card image cap Join a leading global software and services provider championing creativity and technology to build a better connected world

Card image cap Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment

Card image cap Work for a company that serves the world’s largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone

Card image cap Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony

Card image cap Help drive partnerships with some of the world’s largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud

Card image cap Immerse yourself in one of the largest end-to-end DevOps departments in our industry

Card image cap Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services

Card image cap Grow with a global leader with opportunities to develop, learn and upskill yourself

Amdocs AWARDS
 

Perks And Benefits

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Treat yourself with generous holidays gifts from Amdocs

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Access tons of complementary learning and upskilling programs to stay on top of what's new in your field

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Enjoy our generous paid parental leave policy

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Enjoy a wide range of fun company activities for you and your family

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Secure your and your family's future with Life and Disability insurance

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Take paid time off to volunteer for the causes that you're passionate about

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Explore internal mobility opportunities. Experience different roles within Amdocs

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Stay grounded with wellbeing and mediation courses, lectures and self-development tools