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North America

Solutions Sales Expert-Openet

Job ID: 112496 
Required Travel :Minimal 
Location: :[[reqLocation]]  

Who are we?

Openet, an Amdocs company, is a leading software and services provider to communications companies. Our deep domain expertise & understanding of complex systems, underpinned by the tenacity and determination of our people, enable us to radically transform how our customers do business, providing best in class digital and 5G business support systems. In an industry where the only constant is change, our open and innovative technology is built for change. For the last 20 years we have helped the world’s most innovative communications companies manage and monetize their business and evolve from communications companies to digital service providers. This gives our customers the power to enter new markets, open new revenue streams and increase profitability.

In one sentence

As a key role within the Amdocs (Openet) Sales organisation, the Solution Sales Expert owns the Solution Sales journey, responsible for both Customer acquisition (Acquire) as well as pro-active customer retention (Retain & Grow). A high impact contributor responsible for building long term partnerships with existing customers whilst forging and establishing solid relationships with new target customers. The key goal of the Solution Sales Expert is to drive impact across both Licence and Services (Delivery & Operations) through high adoption and resultant value realisation.

In both Customer Acquisition and Customer Growth and Retain modes the Solution Sales Expert develops a deep understanding of the customer’s business objectives and current pain thus deriving an agreed positive end state through a collaborative and pro-active approach.  The Solution Sales Expert adopts the diagnostic sales methodology (discovery, diagnose and design) across new and existing customer accounts to drive cross-sell, up-sell and constantly developing skillsets across the customer base through a strong business and technical acumen. Through such a deep and holistic understanding of the customers’ business and ecosystem the Solution Sales Expert quickly identifies business and technical pain points and devises innovative solutions quickly. They also serve as the advocate of the customer to represent the customer needs with the internal teams at Amdocs (Openet) including Customer Support, Professional Services, Product Management, and Sales and external Technology / Domain Partners through a lean and collaborative working model

What will your job look like?

  • Foster strong working relationships with Amdocs (Openet) Sales Account Executives & Partners to support and grow Amdocs (Openet) current & future customer base. 
  • Drive collaboration internally to offer & deliver the best solution to the customer’s pain points. Build credible, collaborative and effective internal working relationships with Sales, Services, Product Management and other functions. Leverage Amdocs (Openet) resources & collateral.
  • Understand & embody consultative/insight selling methodology. 
  • Proactively engage with the customer 
  • Identify and/or create (where applicable) compelling events for Customers that they should act upon so that dynamic tension is created to help close business quickly. 
  • Communicate & collaborate with the customers objectives in mind
  • Share unique insights & provide thought leadership and innovation that drives new and relevant perspectives to the customer, helping them to think differently. Demonstrate Value: understand the desired customer outcome & what this is worth to the customer. Understand the business value that can be delivered and justify through a business case.
  • Be a Teacher: educate, bring unique & relevant opinions, valuable market insights & be capable of tailoring your pitch based on the audience & what will resonate.
  • Be a Challenger: challenge external/internal perceptions, push people out of their comfort zones.
  • Be a Problem Solver: be creative & innovative, think outside the box. Teach the customer something new & relevant to them. Help the customer to think differently/consider new or creative ways of solving the problem.
  • Drive usage and adoption and consult customers to increase successful adoption of the Amdocs (Openet) Platform.
  • Develop and execute strategic territory plans to achieve metrics across 1 or more accounts
  • Expand the Amdocs (Openet) solution beyond the functionality introduced during the implementation process. This includes all Value including Software, Services, Managed Services and Consulting
  • Develop a good level of understanding of Amdocs (Openet) value portfolio to enable you to advise customers on best practices and solution optimisation
  • Identify upsell and grow opportunities and collaborate with sales teams to ensure growth attainment.
  • Communicate complex solutions in verbal and written form (leading presentations and workshops).  At a business level as well as at a technical level. 
  • Facilitate cross-functional support to achieve successful value adoption.
  • Manage the contractual renewal process and negotiate multi-variable contracts.
  • Provide accurate, timely reports, and forecasts, as needed, for management.
  • Develop and leverage customer relationships to improve customer retention
  • Be the principal point of contact “Go to Person” for key customers and perform the role of Customer advocate to leverage the internal organisation to meet the customer needs
  • Act as the customer champion, by constantly looking for improvement areas and ways to delight and retain our users through better product and customer service.
  • Travel as necessary to foster relationships with customers in territory.

All you need is...

Ideal Background:

  • Compelling presence and high impact contributor 
  • Strong business & technical acumen
  • Demonstrated knowledge and experience in Telecommunications, networking industry (BSS, OSS, 4G / 5G, Virtualisation / Cloud)
  • Demonstrated track record of setting goals and achieving results
  • Strong analytical skills to drill through key metrics and performance drivers
  • Ability to confidently interact with C-level executives
  • Possesses excellent interpersonal communication, collaboration & team building skills
  • Excellent verbal, written & presentation skills
  • Fluent English, preferred languages relevant to the accounts / region 

Education and qualifications:

  • 6+ years of experience within a similar role
  • Computer Science and or/Engineering degree

Why you will love this job:

  • We are an Equal opportunity organization, growing and crafting a professional environment
  • This is an outstanding opportunity for you to take a leading role in positioning & involved in new and exciting domains.
  • You will function as the technical specialist and will have the opportunity to influence on the solutions we provide to our top customers.
  • We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!


Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce                      

reasons to work for amdocs

Card image cap Join a leading global software and services provider championing creativity and technology to build a better connected world

Card image cap Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment

Card image cap Work for a company that serves the world’s largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone

Card image cap Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony

Card image cap Help drive partnerships with some of the world’s largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud

Card image cap Immerse yourself in one of the largest end-to-end DevOps departments in our industry

Card image cap Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services

Card image cap Grow with a global leader with opportunities to develop, learn and upskill yourself


Perks And Benefits

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Treat yourself with generous holidays gifts from Amdocs

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Access tons of complementary learning and upskilling programs to stay on top of what's new in your field

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Enjoy our generous paid parental leave policy

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Enjoy a wide range of fun company activities for you and your family

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Secure your and your family's future with Life and Disability insurance

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Take paid time off to volunteer for the causes that you're passionate about

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Explore internal mobility opportunities. Experience different roles within Amdocs

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Stay grounded with wellbeing and mediation courses, lectures and self-development tools